NCTC seeks a Customer Service Representative/Cashier for the new office in Bowling Green, Kentucky. Initial training will be conducted at our offices in Scottsville, KY, Westmoreland, TN and/or our main business office in Lafayette, TN. Length of training will vary, and will primarily depend on the candidate’s existing experience level and how quickly they learn.

The position’s primary responsibilities include, but are not limited to: Interact with customers in person or on the phone, in a positive and friendly manner, pro-actively handling customer inquiries in a satisfactory manner.

Position requires a high school diploma, or equivalent, plus two years of customer service, telecommunications sales or clerical experience. Post high school education and/or previous outside sales experience is a plus. Qualified applicants will possess a friendly outgoing personality with a bias for delivering exceptional customer service and continuously fostering good public relations; proficiency with MS Office suite; with exceptional verbal, listening and written communication skills

Residency requirement: applicants must live in Warren County, KY or one of the counties adjacent to Warren County – Allen, Barren, Edmonson, Butler, Logan, or Simpson.

To be considered for this outstanding opportunity, and to view a more detailed description of the position, please apply online using the form below.

Application deadline: May 9, 2022

NCTC, 872 Highway 52 Bypass East, P.O. Box 70, Lafayette, TN 37083-0070

This institution is an Equal Opportunity Provider and Employer – M / F / D / V

Job Description

Job Title: CSR/Cashier

Date Prepared/Updated: 03/2019

Job Code: C1

Supervisor Title: Customer Service Manager

Department: Customer Service

FLSA Status: Non-exempt

Salary Range: See Union Contract

EEOC Class: Office and Clerical

General Summary

The primary responsibility of the Customer Service Representative is to interact directly with customers over the telephone or in person greeting customers in a positive and friendly manner and pro-actively handle all customer inquiries to a satisfactory conclusion. Sells and promotes services of the Cooperative while dealing with potential and current customers. Serves as primary point of contact for assigned customers. Completes paperwork for service applications and disconnects. Investigates credit references of new customers. Maintains confidentiality of subscriber credit reports and all Customer Proprietary Network Information (CPNI). Investigates complaints and problems in a prompt and efficient manner. Maintains knowledge of the features and major functions of the services and products the Cooperative markets. Supports the Cooperative’s customer service functions including cashier and receptionist responsibilities. Assists customers with billing inquiries, new service requests, disconnects, and any other special needs. A friendly outgoing personality with an aptitude for good customer and public relations is a must.

Essential Duties

  • Uses suggestive selling techniques, obtains credit reports and prepares customer contracts.
  • Participates in sales promotions and promotes all NCTC’s services. Maintains proficient knowledge of the products and services offered by NCTC.
  • Serve as the key point of contact for assigned customers. Informs and educates potential customers of available products and services.
  • Manage customer’s accounts on an on-going basis and achieve continued revenue growth and revenue retention.
  • Provides high quality customer service competently and confidently answers customer questions regarding membership and services.
  • Follow up with customers following installations and alterations to ensure customer satisfaction.
  • Maintains a high level of sales activity including needs assessments, proposal presentation, negotiation and post-sale services.
  • Accurately investigates and resolves customer issues.
  • Accepts payments from customers and accurately posts payment information to customer accounts. Prepares cash for daily bank deposits.
  • Maintains accurate records of all cash records and associated reports.
  • Responsible for coordinating the balancing and closing of all cash batches.
  • Collects and processes daily payments from walk-in/drive-up/telephone customers. Prepares deposit, reconciles cash transactions and posts these payments daily.
  • Performs miscellaneous clerical duties such as opening mail, filing, data entry, document scanning and record maintenance.
  • Prepares and maintains customer correspondence.
  • Greets customers and visitors in a friendly manner directing all traffic and answering incoming calls.
  • Responsible for ordering company supplies as necessary.
  • Processes all Purchase Orders when necessary.
  • Prepares ads for commercial channel.
  • Maintains confidentiality in all areas of NCTC’s business and protects the confidentiality of customer’s information by following all CPNI rules and regulations.

Other Duties

Performs all other related duties as assigned by management. Takes on job responsibilities of other customer service representatives that are absent as appropriate. Some overtime may be required as circumstances dictate.


High School diploma or equivalent plus two years of customer service, telephone sales or general clerical experience. Strong organizational skills and proficient in Microsoft Outlook, Word, Excel and PowerPoint. Post High School education and/or previous outside sales experience a plus.

Decision Making

Determine steps and actions necessary to resolve customer questions/problems by following department rules and procedures. Must have the ability to make sound decisions using information at hand. Ability to listen to customers to determine questions and concerns and provide the customer with an appropriate solution.


Must have excellent oral and written communication skills and the ability to communicate in a positive and friendly manner. Must have empathy and patience to deal with public relations problems courteously and tactfully. Ability to read, write, speak and understand English well; Spanish speaking skills a plus.

Knowledge Skills & Abilities

  • Strong customer relations skills and commitment to providing outstanding customer service
  • Highly motivated and self starter
  • Strong interpersonal skills, with the ability to work with a variety of personality types and with all levels in the organization
  • Strong sales and presentation skills
  • Knowledge of Cooperative products and services
  • Knowledge of Cooperative policies and procedures
  • Knowledge of general office procedures
  • Knowledge of marketing and sales practices and principles
  • Skill in oral and written communications
  • Skills in prioritizing and completing multiple projects
  • Skill in identifying problems and resolutions
  • Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
  • Ability to maintain confidentiality
  • Ability to follow written and oral instructions
  • Ability to work with frequent interruptions
  • Ability to pay close attention to detail
  • Ability to effectively function as a team player
  • Skill in analytical thinking and problem solving
  • Knowledge of accounting credit and debit practices
  • Proficient with MS Office suite
  • Must be flexible and adaptable

Equipment Used

Skill in operating various office equipment including copier, fax, telephone system, and 10-key. Must be able to communicate through Microsoft Office and be proficient using email. Must have the ability to access, input, and retrieve computerized information in performing assigned operations.

Supervisory Responsibilities


Physical Requirements

PHYSICAL REQUIREMENTS 0-24% 25-49% 50-74% 75-100%


Must be able to read reports

and use computer


Must be able to hear well enough

to communicate with co-workers

and customers



Must be able to write, type, and use

Telephone system.

Working Conditions

Good office working conditions with the absence of disagreeable conditions.


The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Employees are held accountable for all duties of this job.


Employee must project a good positive image when dealing with customers and the general public.

Employee must be capable of using tact and understanding in dealing with customers.

Employee must handle large amounts of cash accurately and responsibly.

Confidentiality and honesty are necessary in performing the job duties.

This institution is an equal opportunity provider and employer

Employment Application

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Self Identification Form

  • NCTCis an Equal Opportunity / Affirmative Action employer and is subject to federal regulations pertaining to employment. It is NCTC’s policy to provide equal opportunity to all qualified applicants for employment, without regard to race, color, religion, national origin, sex, age, veteran status, disability, genetic information, or any other status protected by law. NCTC hires only persons who may legally work in the United States. As part of our Affirmative Action compliance efforts, we need your cooperation in completing this form. Submission of this information is completely voluntary. You will not be subjected to any adverse treatment should you choose not to submit the information requested. The information you provide will be kept confidential (except as required by law); will be kept separately from your application; and will not be used in the selection or hiring process. None of the information you provide will be used in any manner inconsistent with the provisions of Title VII of the Civil Rights Act of 1964
  • Pursuant to federal regulations, NCTC is required to invite applicants and employees to self-identify their gender, race, and ethnicity. This self-identification is voluntary; and there never has been, nor will there be, any adverse action taken against you if you choose not to reply to this survey. This information will not be kept in your personnel file. It will be maintained in the company’s personnel database solely for use in required government reporting.

    Please enter your name, SSN, job title or job title applied for, and today’s date. You may check only one box each for gender, ethnicity, and race
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    Why are you being asked to complete this form?

    Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

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    How do I know if I have a disability?

    You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

    Disabilities include, but are not limited to: Blindness, Autism, Bipolar disorder, Post-traumatic stress disorder (PTSD), Deafness, Cerebral palsy, Major depression, Obsessive compulsive disorder, Cancer, HIV/AIDS, Multiple sclerosis (MS), Impairments requiring the use of a wheelchair, Diabetes, Epilepsy, Schizophrenia, Muscular dystrophy, Missing limbs or partially missing limbs, Intellectual disability (previously called mental retardation)

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    NCTC is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows and are hereafter referred to all together as “protected veterans”:

    A “disabled veteran” is one of the following:

    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

    • a person who was discharged or released from active duty because of a service-connected disability.

    A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

    An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

    An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA


    Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA as amended. We are an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Statement of Nondiscrimination

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  • mail:         U. S. Department of Agriculture

                         Office of the Assistant Secretary for Civil Rights

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  • Fax: (202) 690-7442; or



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