Employment Application – Installation and Repair Technician

Job Title: Install/Repair Technician

Supervisor Title: I & R Supervisor

Department: Plant

Exempt/Nonexempt: Nonexempt

Salary Range: T2

Working Status: Fulltime

General Summary

Installs, maintains and services customer traditional TDM premises equipment, advanced Digital Subscriber Line (DSL), ATM & IPTV video services, VoIP, and other data and telecommunications related products and services as required. Installs, configures and maintains equipment required to deliver advanced digital / hybrid / fiber services to the customer premises including but not limited to FTTH, ONT’s and battery backup, DSL modems, wireless / wired routers, surge protectors, and other advanced networking devices as required. Typically installs drop wires, station protectors, network interface devices, HDMI, coaxial, Cat 5e / 6 premise wiring and performs initial wiring or rewiring for new subscriber services. Conducts remote troubleshooting/problem identification using appropriate test equipment and processes as appropriate.

Essential Duties

  • Installs new traditional & advanced voice & data services and equipment for subscribers. Must be able to install, configure, upgrade software, and provide basic operation instruction for all current and future services and equipment, so that the customer receives a working network / service and is instructed on how to use the service and / or equipment.
  • Maintains and repairs existing equipment and services utilizing appropriate test equipment and procedures to identify and correct the customer issue. Determines necessary repairs, software upgrades, configuration or other activities which may include repair / replacement of video, voice, DSL, routers, or any networking equipment provided by the company. This work may also include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed.
  • Explain services and equipment to customers and respond to any related questions.
  • Evaluates customers’ needs and suggests additional/alternative products and services as appropriate.
  • Assist with peer training as needed.
  • Accurately completes all installation and repair related forms and reports.
  • Must be able to utilize business computers and applications required in the daily completion of required functions.
  • Electronic communication with management & co-workers

Other Duties

Performs all other related duties as assigned by management.*

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are
usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.


High school diploma or equivalent, plus two years of advanced voice & data telecommunications education or equivalent work experience. Two years experience in the installation and maintenance of voice, data, and advanced subscriber services plus traditional telecommunication equipment also required. Valid driver’s license required.

Preferred Qualifications & Certifications

  • Computer Skills
  • Previous customer service contact and sales experience
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Converge Technologies Professional (CTP+)

Decision Making

Ability to work independently making sound technical decisions using information available.


Ability to communicate with co-workers, customers, and various business contacts in a professional and
courteous manner with a strong emphasis on customer focus.

Knowledge Skills & Abilities

  • Knowledge of basic electronics, basic network trouble shooting.
  • Ability to read and understand network diagrams, wiring diagrams, specification sheets, configuration and installation procedures up to and including the installation or upgrade of system software.
  • Knowledge of data networking, advanced digital services, IPTV, DSL, VoIP, Broadband communications, FTTH.
  • Knowledge of voice & data, telecommunications CPE & outside plant equipment operations and maintenance.
  • Ability to provide efficient, quality customer service to both internal and external customers both face-to-face and over-the phone.
  • Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting products and services.
  • Ability to respond to and resolve customer service problems
  • Knowledge of local exchange distribution network facilities.
  • Knowledge of RUS practices and standards.
  • Knowledge of company products and services.
  • Knowledge of company policies and procedures.
  • Skill in operating service equipment including laptop computers, computer software used in daily operations, various hand tools and testing equipment.
  • Ability to function as a team player.
  • Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
  • Ability to read and interpret documents such as maps, staking sheets and operating and maintenance instruction manuals.
  • Ability to pay close attention to detail.
  • Ability to evaluate, test and repair sophisticated equipment.
  • Ability to improve or redesign procedures for specific installation/repair problems.

Equipment Used

Skilled in operating service equipment including various hand tools and testing equipment. Must possess a valid driver’s license to drive company vehicle.

Supervisory Responsibilities

No Supervisory Responsibilities.

Physical Requirements

Physical Requirements: 0-24%, 25-49%, 50-74%, 75-100%
Seeing: Must be able to service orders and trouble reports and distinguish different cable & wire colors.
Hearing: Must be able to hear well enough to communicate with employees, supervisor and business
contacts. 75-100%
Standing/Walking: Must be able to move about work site. 50-74%
Climbing/Stooping/Kneeling: Must be able to stoop, kneel and crawl to perform installations and climb poles, ladders, enter tunnels, buildings, trenches, crawl spaces and manholes. 50-74%
Lifting/Pulling/Pushing: Must be able to lift at least 40 lbs. 50-74%
Dexterity: Must be able to write, type, and use phone system. 75-100%

Working Conditions

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc. Somewhat disagreeable working conditions due to the continuous exposure to one or more of the elements listed above. Exposed to one element continuously or several elements occasionally, but usually not at the same time.


Individuals holding this job title may be required to perform the above job duties with or without “reasonable accommodations.”

The statements herein are intended to describe the general nature and level of work being performed by
employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required
of personnel so classified. Furthermore, they do not establish a contract for employment and are subject
to change at the discretion of the employer.


  • MM slash DD slash YYYY
  • Personal Information

  • Are you applying for the job title shown below? If not, please apply for correct posted position. Applications are received for posted positions ONLY

  • MM slash DD slash YYYY
  • Educational Information

  • Employment History

    Please list present and past employment beginning with your most recent:
  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
  • Employer #2

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
  • Employer #3

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
  • Personal References

  • Max. file size: 500 MB.
  • Max. file size: 500 MB.

  • NCTCis an Equal Opportunity / Affirmative Action employer and is subject to federal regulations pertaining to employment. It is NCTC’s policy to provide equal opportunity to all qualified applicants for employment, without regard to race, color, religion, national origin, sex, age, veteran status, disability, genetic information, or any other status protected by law. NCTC hires only persons who may legally work in the United States. As part of our Affirmative Action compliance efforts, we need your cooperation in completing this form. Submission of this information is completely voluntary. You will not be subjected to any adverse treatment should you choose not to submit the information requested. The information you provide will be kept confidential (except as required by law); will be kept separately from your application; and will not be used in the selection or hiring process. None of the information you provide will be used in any manner inconsistent with the provisions of Title VII of the Civil Rights Act of 1964
  • Pursuant to federal regulations, NCTC is required to invite applicants and employees to self-identify their gender, race, and ethnicity. This self-identification is voluntary; and there never has been, nor will there be, any adverse action taken against you if you choose not to reply to this survey. This information will not be kept in your personnel file. It will be maintained in the company’s personnel database solely for use in required government reporting.

    Please enter your name, SSN, job title or job title applied for, and today’s date. You may check only one box each for gender, ethnicity, and race
  • MM slash DD slash YYYY
    Hispanic/Latino -- Persons of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.
  • Race (Answer only if you did not identify your ethnicity as Hispanic/Latino)

  • Race Definitions:

    White (Not Hispanic / Latino) -- Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.

    Black/African American (Not Hispanic / Latino) -- Persons having origins in any of the Black racial groups of Africa.

    Asian (Not Hispanic/Latino) -- Persons having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.

    Native Hawaiian or Other Pacific Islander (Not Hispanic/Latino) -- Persons having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands

    American Indian/Alaska Native (Not Hispanic/Latino) -- Persons having origins in any of the original peoples of North and South America, (including Central America), and who maintain tribal affiliation or community attachment.

    Two or More Races (Not Hispanic/Latino)-- Persons who identify with more than one of the above five races.


    Why are you being asked to complete this form?

    Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

    If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

    How do I know if I have a disability?

    You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

    Disabilities include, but are not limited to: Blindness, Autism, Bipolar disorder, Post-traumatic stress disorder (PTSD), Deafness, Cerebral palsy, Major depression, Obsessive compulsive disorder, Cancer, HIV/AIDS, Multiple sclerosis (MS), Impairments requiring the use of a wheelchair, Diabetes, Epilepsy, Schizophrenia, Muscular dystrophy, Missing limbs or partially missing limbs, Intellectual disability (previously called mental retardation)

  • Reasonable Accommodation Notice

    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


    NCTC is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows and are hereafter referred to all together as “protected veterans”:

    A “disabled veteran” is one of the following:

    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

    • a person who was discharged or released from active duty because of a service-connected disability.

    A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

    An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

    An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA


    Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA as amended. We are an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Pin It on Pinterest

Share This

You're getting 1 gig for free for 90 days. No action is required on your end.
When your 90-day trial period is up, you’ll automatically be dropped back down to your original speed unless you reach out to us to upgrade your plan.