About TV Service

Yes. NCTC TV uses your NCTC internet connection to stream content with your Fire TV OS, Roku TV, or Apple TV, as well as Android and iOS devices for viewing whenever you want.

The faster your internet speed, the better your streaming quality will be. Fortunately, NCTC offers speeds up to a gigabit per second!

Like Netflix, HULU and other streaming services, NCTC TV is an app-based service. When you subscribe to NCTC TV, you’ll download the app on your streaming devices (Roku Amazon FireTV stick, AppleTV and RokuTV and and FireTV OS enabled TVs. You’ll have access to all the channels available in the package you subscribe to.

Yes, NCTC Internet Service is required for NCTC TV.

Streaming Devices

• Amazon FireTV
  • Android OS 5.0+ / Amazon FireTV Stick – Gen3 and above
  • Android OS 5.0+ / Amazon FireTV Cube – Gen2 and above
• Apple TV
  • tvOS 14.0+ / Apple TV 4K – 1st Generation and above
• Roku
  • Roku OS 9.3.x+ / Roku v3 and Above (2015 and above)

TVs

• RokuTV Edition TVs
• FireTV OS Edition TVs

Mobile Devices

• iOS Mobile Device
  • iOS 11 and above
• Android Mobile Device
  • Android OS 4.0.3 and above

Set Top Box

• Amino 7x series

At this time, that capability is not available.

Try these troubleshooting tips:

Amazon FireTV

Verify FireTV is running the latest software: Home > Settings > My FireTV > About > Check for Updates

Check WiFi Signal: Home > Settings > Network > Click Play/Pause Button > Signal Strength / Channel Quality
If poor signal, move closer to WiFi router | Install Calix Mesh Extender | Install Stream Device Ethernet Adapter and hardwire OTT Device.

Force Stop NCTC TV Application: Home > Settings > Applications > Managed Installed Applications > Scroll to NCTC TV > Press Select > Click Force Stop > Launch App

If necessary, Clear Cache: Clear Data > Uninstall / Reinstall NCTC TV Application

Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password

Apple TV

Verify Apple TV is running the latest software: Home > Settings > System > Software Updates > Update Software > Download and Install

Check WiFI Signal: Home > Settings > General > About > Very Signal Strength
If poor signal, Move closer to WiFi router | Install Calix Mesh Extender | Hardwire Apple TV to WiFI Router

Force Stop NCTC TV Application: Home > Double Click on TV Icon on Apple Remote > Scroll Left/Right thru Open Apps > Swipe Up to Kill Open App.

If necessary; Uninstall / Reinstall NCTC TV Application

Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password

Roku

Verify Roku is running the latest software: Home > Settings > System Update

Check WiFi Signal. Home > Settings > Network > About > Signal Strength / Internet Download Speed
If poor signal, Move closer to WiFi router | Install Calix Mesh Extender | Install Stream Device Ethernet Adapter and hardwire OTT Device

Force Stop NCTC TV Application: Home > Settings > System > System Restart If necessary; Uninstall / Reinstall NCTC TV Application

Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password

Yes. See app choices below.

• Amazon Fire TV app
• Apple TV app
• Roku mobile app

• This feature only works on FireTV
• Click the "BACK" button to the Navigation Menu
• Scroll down and click on Settings
• Scroll down and click on “Non-Fullscreen playback” – Select “Detached Window”

For customers that have a streaming device that is not performing well based on WiFi coverage, there are 2 options.

1) Calix GigaMesh to extend wireless coverage. 2) Utilize an Ethernet Adapter to convert OTT Device from wireless to wired.

Amazon FireTV
Amazon Ethernet Adapter, PN# PS92LQ

Apple TV
AppleTV has a built-in Ethernet adapter

Roku
The Roku Ultra has a built-in ethernet adapter. Roku does not have a branded Ethernet Adapter. However, on the ROKU website, there is a list of approved 3rd Party Ethernet Adapters.

Note: the links above are only “recommendations.” NCTC does not warrant or guarantee any 3rd Party Hardware.

For an optimum viewing experience, customers need to utilize the USB Power Adapter supplied with the OTT Devices vs the USB port on the TV. On most TVs the USB port is powered down when the TV is turned off. This causes the OTT Device to lose power and therefore has to “reboot/power-on” each time the TV is powered back on. If the USB Power Adapter is used, the OTT Device never loses power and therefore the customer is able to watch TV much faster without having to wait for the OTT Device to power-on.

To use a FireTV, an Amazon account will be required.

Visit the Amazon website in your web browser. Hover your cursor over Sign In, and click Start Here on the drop-down menu that appears.

To use Roku Device, a separate account will be required. Visit the ROKU website to sign up.

All streaming devices and set top boxes have a four-hour Inactivity Timeout value. After four hours of inactivity, a message will pop-up on the screen to ask the customer if they are still watching. If the customer does not respond to the message, the streaming device will close the NCTC TV application. If the customer has a set top box, it will go into Standby Mode.

• FireTV enables the Bandwidth Saver Option after 20 minutes of a paused application. This will override the 60-minute Pause Live TV feature of the NCTC TV app.
• Roku enables the Bandwidth Saver Option after four hours of inactivity.