What Is CPNI?

A special notice regarding your account information:

NCTC knows the importance of privacy to its members. Federal law requires telecommunications companies to explain the use and disclosure of information gathered during the course of providing service.

What Kind of Information?

Customer Proprietary Network Information (CPNI) are details like the calling features, options, and plans to which you subscribe, billing information, and the identity of the long-distance carrier you have chosen. You have the right, and NCTC has the duty under federal law, to preserve the confidentiality of this information.

How is This Information Used?

We only use CPNI to let you know about changes in services you currently buy from us. With your permission, we may use your CPNI to tell you about other services that may interest you. We will never share your CPNI information with third parties unless required by law.

How Do I Protect My CPNI?

NCTC has tools in place to protect your CPNI information, including passwords.

NCTC is adamant about protecting the privacy of our members, utilizing password-protected accounts to validate that we are speaking with the person authorized on each account.

If you have not set up a password, please call the business office at (615) 666-2151.