Features you’ll appreciate.
Pause live TV for up to 60 minutes. After 60 minutes live TV will resume.
Simultaneously stream shows on up to 3 devices at the same time. Additional streams can be purchased for $5 per month per stream.
Restart live TV Use Restart TV feature to start viewing a program that has already started from its beginning.
Catch-Up TV Use the Catch-Up TV feature to replay recently aired programs which will be available for a certain period of time.
Network DVR can record up to 150 hours of content and store up to 120 days in the cloud.
On Demand Subscription Some of your favorite channels, including A&E, Paramount and Lifetime just to name a few.
Most recent channels function lets you see the last 10 channels you have watched. This can be great for switching between two shows or sporting events.
So many ways to connect.
NCTC TV is compatible with a variety of streaming platforms.
Apple TV
Chromecast
RokuTV Edition TVs
FireTV OS Edition TVs
Android
Amino 7x series set-top box
PACKAGES FOR EVERY BUDGET.
Basic
Up to 52 Channels depending on region
Deluxe
Up to 169 Channels depending on region
Expanded Deluxe
Up to 208 Channels depending on region
Premium Channels
Up to 33 Channels depending on package selected
CONNECT FROM YOUR TV, SMARTPHONE OR TABLET.
HELPFUL RESOURCES
Frequently Asked Questions
Is NCTC TV Internet TV?
Yes. NCTC TV uses your NCTC internet connection to stream content with your Fire TV OS, Roku TV, or Apple TV, as well as Android and iOS devices for viewing whenever you want.
The faster your internet speed, the better your streaming quality will be. Fortunately, NCTC offers speeds up to a gigabit per second!
HOW DOES NCTC TV WORK?
Like Netflix, HULU and other streaming services, NCTC TV is an app-based service. When you subscribe to NCTC TV, you’ll download the app on your streaming devices (Roku Amazon FireTV stick, AppleTV and RokuTV and and FireTV OS enabled TVs. You’ll have access to all the channels available in the package you subscribe to.
DO I NEED NCTC’S INTERNET SERVICE TO WATCH NCTC TV?
Yes, NCTC Internet Service is required for NCTC TV.
WHAT DEVICES ARE SUPPORTED ON NCTC TV?
Streaming Devices
- Amazon FireTV
Android OS 5.0+ / Amazon FireTV Stick – Gen3 and above
Android OS 5.0+ / Amazon FireTV Cube – Gen2 and above - Apple TV
tvOS 14.0+ / Apple TV 4K – 1st Generation and above - Roku
Roku OS 9.3.x+ / Roku v3 and Above (2015 and above)
- RokuTV Edition TVs
- FireTV OS Edition TVs
Mobile Devices
- iOS Mobile Device
- iOS 11 and above
- Android Mobile Device
- Android OS 4.0.3 and above
Set Top Box
- Amino 7x series
CAN I USE THE BUILT-IN VOICE CONTROLS ON MY FIRESTICK, ROKU OR OTHER DEVICE TO CHANGE CHANNELS?
At this time, that capability is not available.
WHAT IF MY NCTC TV APP IS NOT WORKING?
Try these troubleshooting tips:
Amazon FireTV
Verify FireTV is running the latest software: Home > Settings > My FireTV > About > Check for Updates
Check WiFi Signal: Home > Settings > Network > Click Play/Pause Button > Signal Strength / Channel Quality
If poor signal, move closer to WiFi router | Install Calix Mesh Extender | Install Stream Device Ethernet Adapter and hardwire OTT Device.
Force Stop NCTC TV Application: Home > Settings > Applications > Managed Installed Applications > Scroll to NCTC TV > Press Select > Click Force Stop > Launch App
If necessary, Clear Cache: Clear Data > Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password
Apple TV
Verify Apple TV is running the latest software: Home > Settings > System > Software Updates > Update Software > Download and Install
Check WiFI Signal: Home > Settings > General > About > Very Signal Strength
If poor signal, Move closer to WiFi router | Install Calix Mesh Extender | Hardwire Apple TV to WiFI Router
Force Stop NCTC TV Application: Home > Double Click on TV Icon on Apple Remote > Scroll Left/Right thru Open Apps > Swipe Up to Kill Open App.
If necessary; Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password
Roku
Verify Roku is running the latest software: Home > Settings > System Update
Check WiFi Signal. Home > Settings > Network > About > Signal Strength / Internet Download Speed
If poor signal, Move closer to WiFi router | Install Calix Mesh Extender | Install Stream Device Ethernet Adapter and hardwire OTT Device
Force Stop NCTC TV Application: Home > Settings > System > System Restart If necessary; Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password
CAN I USE MY PHONE TO CONTROL MY STREAMING DEVICE?
HOW DO I ENABLE THUMBNAILS ON MY NDVR RECORDING TIMELINES?
- This feature only works on FireTV
- Click the BACK button to the Navigation Menu
- Scroll down and click on Settings
- Scroll down and click on “Non-Fullscreen playback” – Select “Detached Window”
Links to the Stream Device Ethernet Adapters mentioned in the troubleshooting bullet
For customers that have a streaming device that is not performing well based on WiFi coverage, there are two options. 1) Calix GigaMesh to extend wireless coverage. 2) Utilize an Ethernet Adapter to convert OTT Device from wireless to wired.
Amazon FireTV
Amazon Ethernet Adapter, PN# PS92LQ
Apple TV
AppleTV has a built-in Ethernet adapter
Roku
The Roku Ultra has a built-in ethernet adapter. Roku does not have a branded Ethernet Adapter. However, on ROKU.com there is a list of approved 3rd Party Ethernet Adapters.
Note: the links above are only “recommendations”. NCTC does not warrant or guarantee any 3rd Party Hardware.
USB Power Adapter vs TV’s USB Port
For an optimum viewing experience, customers need to utilize the USB Power Adapter supplied with the OTT Devices vs the USB port on the TV. On most TVs the USB port is powered down when the TV is turned off. This causes the OTT Device to lose power and therefore has to “reboot/power-on” each time the TV is powered back on. If the USP Power Adapter is used, the OTT Device never loses power and therefore the customer is able to watch TV much faster without having to wait for the OTT Device to power-on.
How to create an Amazon Account?
To use a FireTV, a separate account will be required.
Visit www.amazon.com in your web browser. Hover your cursor over Sign In, and click Start Here on the drop-down menu that appears.
How to create a Roku Account?
To use Roku Device, a separate account will be required. https://my.roku.com/signup
Inactivity Timeout Values
All streaming devices and set top boxes have a four-hour Inactivity Timeout value. After four hours of inactivity, a message will pop-up on the screen to ask the customer if they are still watching. If the customer does not respond to the message, the streaming device will close the NCTC TV application. If the customer has a set top box, it will go into Standby Mode.
Bandwidth Saver Options can override Pause Live TV
- FireTV enables the Bandwidth Saver Option after 20 minutes of a paused application. This will override the 60-minute Pause Live TV feature of the NCTC TV app.
- Roku enables the Bandwidth Saver Option after four hours of inactivity.
Set Up Guide
Channel Guide
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You must subscribe to NCTC Internet to access the NCTC TV service.
