II. System Performance
NCTC provides residential and commercial mass market customers with a choice of data plans to meet their needs. NCTC also provides enterprise level services that are custom tailored to a specific project and individually priced based on the needs and criteria established by the Enterprise customer. NCTC offers the following mass market services and typical speed ranges. These speeds were calculated based upon internal testing along with third party website speed tests.
- MB = Megabytes
- Kb = Kilobits
- Mbps = Megabits per second
| Service | Download (Mbps) | Upload (Mbps) | Latency (milliseconds) |
|---|---|---|---|
| 512Kb | .512 | .256 | 8 |
| 1.5MB | 1.5 | .768 | 8 |
| 3MB | 3 | .768 | 8 |
| 6MB | 6 | .768 | 8 |
| 12MB | 12 | .768 | 8 |
| 6/2MB | 6 | 2 | 8 |
| 12/2MB | 12 | 2 | 8 |
| 30/6MB | 30 | 6 | 8 |
| 50/10MB | 50 | 10 | 8 |
| 30/30MB | 30 | 30 | 8 |
| 100/100MB | 100 | 100 | 8 |
| 300/300MB | 300 | 300 | 8 |
| 500/500MB | 500 | 500 | 8 |
| 1000/1000MB | 1000 | 100 | 8 |
While NCTC provisions its network and equipment to ensure that its customers can enjoy the speeds to which they subscribe, Internet speeds generally result from a “best effort” service and are dependent on a number of variables, many of which are outside the control of an Internet Service Provider. Such variables include: the age and processing capability of the user’s terminal device or computer; the number of applications running simultaneously; the presence of viruses or malware; whether the terminal equipment is connected to the network by wire or by wireless; the distance the data packets must travel between the user and the website; the presence of congestion on and technical configuration of any intervening networks; any gating or congestion management schemes employed by websites to limit download or upload speeds in cases where multiple users are served simultaneously. NCTC does not guarantee that a customer will achieve the speeds set forth above at all times. Rather, the foregoing data speeds represent the best information available to NCTC of the typical speeds a customer can expect to experience under normal operating conditions.
Speed tests that allow customers to test the upload, download and latency performance of their broadband data services are available free of charge from a number sources. Generally, these tests are influenced by the same variables that affect Internet speed set forth above. Accordingly, the speed results would not be expected to match a test of [ISP’s] network conducted under laboratory conditions. Please note, however, that all speed tests use different methodologies to calculate Internet connection speed so each of the tests would be expected to yield different results. Accordingly, each of these tests should be viewed as a helpful guide rather than as a definitive measurement of performance. The following are several sites, unaffiliated with NCTC, that provide speed testing: