Important Security Alert

Learn what to watch out for
Learn what to watch out for

IV. Commercial Terms

Minimum Terms

Your service order indicates whether you have agreed to a minimum service term for your service and, if so, the number of months in the term. YOU WILL BE SUBJECT TO AN EARLY TERMINATION FEE IF YOU CANCEL SERVICES BEFORE THE END OF THE MINIMUM SERVICE TERM (OR IF WE TERMINATE YOUR SERVICE EARLY FOR CAUSE UNDER THE AGREEMENT). The Early Termination Fee, as noted on your broadband agreement

  • If your service plan does not include a minimum service term or, if it does and you reach the end of the minimum service term, your service term will be “month-to-month” and will not be subject to an Early Termination Fee if you cancel your service.
  • If your service term is month-to-month, NCTC can change the price of your service by providing you at least one billing cycle’s notice of the change.

Changing or Canceling Service

  • If you cancel your service, in addition to any applicable Early Termination Fee, you must pay for your use of the service up until the date on which you cancelled, including charges for exceeding any data cap that applied to your account, and applicable taxes.
  • If, during the minimum service term, you decide to change to another NCTC service plan (for example, one with different rates or usage allowances) or to add additional services, such as international roaming, to your plan, then NCTC has the right to restart the minimum service term from the beginning of the change in plan or addition of service.
  • If, during the minimum service term, NCTC changes the terms of your service and the changes are materially disadvantageous to you, you may terminate the service without paying an Early Termination Fee by providing written notice to NCTC within 30 days of the effective date of the change.

We collect information about your use of our products and services. Information such as call records, websites visited, application and feature usage, network traffic data, service options you choose, and other similar information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. In addition, subject to any legal restrictions that may apply, this information may be used for other purposes such as providing you with information about product or service enhancements, determining your eligibility for new products and services, and marketing to you based on your use of your products and services. This information may also be used to:

  1. manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; and
  2. subject to consent practices described in this policy, help us improve our services, research and develop new products, and offer promotions and other services. This type of information may be aggregated for business and marketing uses.

If you subscribe to NCTC Internet access services, we may automatically measure and monitor network performance and the performance of your Internet connection to improve your, or our, overall service levels. If you contact us for service support, we also may access information about your computer, wireless device or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.

NCTC will not gather information from your use of our Internet access services to direct customized advertising specifically to you based on your visits over time and across different non-NCTC websites, unless we first provide you with notice of our plan and obtain your affirmative consent.

Please note that NCTC is not responsible for information, content, applications or services provided by others. Before you access, use, link to or download a service or application on your computer or wireless device, you should review the associated terms of service and privacy policy. Personal information you submit in those contexts may be read, collected or used by the service or application provider and others associated with these forums in a manner different from that described here.