North Central Telephone Cooperative, Inc. Mass Market Internet Service Policies & Customer Information

The following policies apply to mass market broadband Internet services offered by North Central Telephone Cooperative, Inc (herein after “NCTC”) NCTC. NCTC also offers enterprise level services that can be individually tailored to customer needs. Information on enterprise services can be obtained by contacting NCTC’s Business Office in Lafayette, TN

It is NCTC’s policy to provide robust and reliable access to the Internet for all of its residential and commercial mass market end user customers. Because network resources are shared by all users, NCTC has implemented the following policies to govern mass market Internet service. These policies are designed to:

• ensure that shared network resources are allocated fairly among all users;
• allow users and prospective users to understand service policies and any significant limitations on the service; and
• provide a foundation that assures customers that they can rely on consistently receiving the level and quality of service to which they subscribe.

NCTC does not block access to, nor discriminate against, any lawful website or Internet application and, with respect to fixed Internet access services, supports the ability of users to select and attach the equipment of their choice to the network so long as that equipment:

• is used for a lawful purpose consistent with NCTC’s Acceptable Use Policy; and
• does not harm the network or degrade network performance for other users. Customers are encouraged to familiarize themselves with the following policies which are deemed part of their Service Agreement.

By using NCTC’s Internet service, the customer accepts, agrees to be bound by and to strictly adhere to, these policies. The customer also agrees to be responsible for compliance with these policies by third parties, such as friends, family members or guests that make use of the customer’s service accounts or equipment to access the network for any purpose, with or without the permission of the customer.