Resolution of Disputes/Customer Complaints

Upon receiving a complaint from a customer at the NCTC Business Office, either by telephone, in writing or in person, NCTC will make a prompt and complete investigation and advise the complainant of its findings. A record of the complaint will be kept and show the name and address of the complainant, date and nature of the complaint, and the adjustment or disposition of the complaint. This record will be maintained for 2 years from the date of resolution. If a written complaint or complaint made in person is not resolved, NCTC shall provide written notice to the complainant of their right to file a complaint with the Commission, and shall provide them with the address and telephone number of the Commission. If a telephonic complaint is not resolved, NCTC will provide at least oral notice to the complainant of their right to file a complaint with the Commission and the address and telephone number of the Commission.