About TV Service FAQs
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- FireTV enables the Bandwidth Saver Option after 20 minutes of a paused application. This will override the 60-minute Pause Live TV feature of the NCTC TV app.
- Roku enables the Bandwidth Saver Option after four hours of inactivity.
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All streaming devices and set top boxes have a four-hour Inactivity Timeout value. After four hours of inactivity, a message will pop-up on the screen to ask the customer if they are still watching. If the customer does not respond to the message, the streaming device will close the NCTC TV application. If the customer has a set top box, it will go into Standby Mode.
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To use Roku Device, a separate account will be required. Visit the ROKU website to sign up.
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To use a FireTV, an Amazon account will be required.
Visit the Amazon website in your web browser. Hover your cursor over Sign In, and click Start Here on the drop-down menu that appears.
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For an optimum viewing experience, customers need to utilize the USB Power Adapter supplied with the OTT Devices vs the USB port on the TV. On most TVs the USB port is powered down when the TV is turned off. This causes the OTT Device to lose power and therefore has to “reboot/power-on” each time the TV is powered back on. If the USB Power Adapter is used, the OTT Device never loses power and therefore the customer is able to watch TV much faster without having to wait for the OTT Device to power-on.
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For customers that have a streaming device that is not performing well based on WiFi coverage, there are 2 options.
1) Calix GigaMesh to extend wireless coverage. 2) Utilize an Ethernet Adapter to convert OTT Device from wireless to wired.
Amazon FireTV
Amazon Ethernet Adapter, PN# PS92LQApple TV
AppleTV has a built-in Ethernet adapterRoku
The Roku Ultra has a built-in ethernet adapter. Roku does not have a branded Ethernet Adapter. However, on the ROKU website, there is a list of approved 3rd Party Ethernet Adapters.Note: the links above are only “recommendations.” NCTC does not warrant or guarantee any 3rd Party Hardware.
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- This feature only works on FireTV
- Click the "BACK" button to the Navigation Menu
- Scroll down and click on Settings
- Scroll down and click on “Non-Fullscreen playback” – Select “Detached Window”
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Yes. See app choices below.
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Try these troubleshooting tips:
Amazon FireTV
Verify FireTV is running the latest software: Home > Settings > My FireTV > About > Check for Updates
Check WiFi Signal: Home > Settings > Network > Click Play/Pause Button > Signal Strength / Channel Quality
If poor signal, move closer to WiFi router | Install Calix Mesh Extender | Install Stream Device Ethernet Adapter and hardwire OTT Device.Force Stop NCTC TV Application: Home > Settings > Applications > Managed Installed Applications > Scroll to NCTC TV > Press Select > Click Force Stop > Launch App
If necessary, Clear Cache: Clear Data > Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password
Apple TV
Verify Apple TV is running the latest software: Home > Settings > System > Software Updates > Update Software > Download and Install
Check WiFI Signal: Home > Settings > General > About > Very Signal Strength
If poor signal, Move closer to WiFi router | Install Calix Mesh Extender | Hardwire Apple TV to WiFI RouterForce Stop NCTC TV Application: Home > Double Click on TV Icon on Apple Remote > Scroll Left/Right thru Open Apps > Swipe Up to Kill Open App.
If necessary; Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password
Roku
Verify Roku is running the latest software: Home > Settings > System Update
Check WiFi Signal. Home > Settings > Network > About > Signal Strength / Internet Download Speed
If poor signal, Move closer to WiFi router | Install Calix Mesh Extender | Install Stream Device Ethernet Adapter and hardwire OTT DeviceForce Stop NCTC TV Application: Home > Settings > System > System Restart If necessary; Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password
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At this time, that capability is not available.