cloudUC FAQs - Account Level Features
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Advanced Auto Attendant
A multi-level Auto Attendant (for example, enterprise’s main Auto Attendant is configured to seamlessly route to the Auto Attendant of a particular department or location).
Call Recording
Allows a user to record their calls in either an always on or on-demand mode. Enabling the feature is done through the Customer Portal and on-demand recording is initiated with the “*44” code. 1GB of storage for each user for faxes, call recordings and voicemails.
Hosted Fax
A cloud based faxing solution that enables ANPI Users to leverage their Portal for sending and receiving faxes on their own private account without the need for hardware or fax machines. 1GB of storage for each user for faxes, call recordings and voicemails.
Virtual Extensions
An internal extension number for inter-office calling and forwarding incoming calls from external phone numbers.
Virtual Numbers
Local phone number with no services but includes unlimited incoming minutes.
Audio Conference
Non-overlapping conferences with 15 participants per conference. Includes on local dial-in number, conference access # and a moderator pin.
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Auto Attendant
An automated attendant that answers calls and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable destinations (for example, 1 = Marketing, 2 = Sales, and so on). Configuration via the Customer Administration Portal allows hours of operation to be modified, with different options available for hours that the company is open or closed.
Call Control
The ability for users to control where their calls are directed (call forwarding, call park, call transfer, etc.)
Corporate Directory
Quick access to a directory of all NCTC cloudUC users associated with your system
Hunt Groups
Allows calls to be routed to groups of extensions in various manners such as simultaneous, circular, etc. Within the Customer Administration Portal, company administrators can choose from “hunt” schemes, each of which rings the specified phones in a different manner.
Music On Hold
Enables company administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be heard by parties while on hold.