cloudUC FAQs - General

Absolutely, cloudUC supports custom extension numbering plans to suit most customer needs. There are some extension numbers that are reserved and cannot be used.

211: Community services and information
311: Municipal government services, non-emergency number
411: Directory assistance
511: Traffic information or police non-emergency services
611: Telephone company (telco) customer service and repair
711: TDD and Relay Services for the deaf and hard of hearing
811: Underground public utility location
911: Emergency services (police, fire, ambulance and rescue services)
112: Emergency services (police, fire, ambulance and rescue services)
988: Emergency services (police, fire, ambulance and rescue services)
933: Emergency services address validation
2001: Reserved for Voice Portal

Yes! cloudUC supports paging through the Polycom phone speakers inherently and does not require any additional equipment or fees. Note that Polycom Paging requires IP multicast support on the customer’s network.

If external loudspeaker paging is required, an additional Basic seat is required accompanied by an ATA and the appropriate paging equipment (paging interface unit and speakers/amplifier).

The cloudUC Customer Administration Portal is protected by SSL security thus all interaction with the administration portal is 100% secure.

By default, cloudUC does not employ SRTP or secure RTP, however, it can be enabled on a per-user basis. Enabling SRTP does require the addition of the Secure Voice feature, which does incur a small additional monthly fee.

In addition, cloudUC Hosted Fax is compliant with security standards if fax messages are not stored on cloudUC servers. For Personal Hosted Fax and Shared Hosted Fax, there is a setting to enable delivery of faxes via email only thus faxes are not stored on cloudUC servers.

NCTC cloudUC supports phones from Poly (Polycom) and Panasonic as well as ATAs from Grandstream.

• Polycom Soundstation IP (legacy)
• Polycom VVX 100, 200, 300, 400, 500, and 600 Series (Including X01 series)
• Polycom VVX 150, 250, 350, and 450
• Polycom Conference Room IP Phones (IP5000, IP6000, IP7000 and Polycom Trio Models)
• Panasonic KX-TGP600 DECT Cordless
• Grandstream HT 8-1 ATA

Various features can be accessed either by using buttons on your telephone. Additionally, several features can be activated using a * code. Below is a list of * codes and the applicable feature associated with each.

Note that not all features are available for all seat subscriptions.

Meet Me Conference Moderator Codes

Meet Me Conference Participant Codes

If you have forgotten your cloudUC password for access to the CAP and/or nCommand, you can initiate a password reset from the CAP login page. Go to the cloudUC portal, there is a link within the login area of the page that states “forgot username and/or password”. Click the “forgot username and/or password” link, you will be prompted to enter the email address associated with your account. Once your account email address has been entered, click Send Mail. An email will be sent to the address entered with further instructions on resetting your password.

Note, If you change your password and you are an nCommand user, you must log into the CAP and sync your new password in order for your new password to function with nCommand. To resync your password, after you have logged into the CAP with your username and new password, click the icon next to your extension in the Location Menu > Manage Phone System tab. This will allow you to perform a password sync.

To log into the cloudUC CAP simply open a browser and navigate to the cloudUC portal.

Note that in order to log into the cloudUC CAP you must have an active account. If you would like to see a demo of the CAP and the features and functionality it provides, contact an NCTC representative by sending an email to support.

Not only does cloudUC offer business continuity features, it is built in. In the event of a disaster or even a not so disastrous event, cloudUC ensures that you are in touch with your customers without downtime. Utilizing built in call routing functions as well as optional mobile apps, cloudUC ensures that you can communicate with your customers anytime, on any device from anywhere.

Presence information is only available for users with a cloudUC Professional subscription. In other words, in order to view or have your presence information available or published, you must subscribe to a Professional level seat . For example if you have 4 users in your office and only 2 of them have Professional and the other 2 have Standard, the 2 Professional users would be able to see each other’s presence information where the 2 Standard users’ presence information would not be visible.

Installation of cloudUC service is extremely simple assuming that you already have appropriate LAN cabling, switching/routing and Internet service. NCTC will pre-configure and test your cloudUC service prior to installation making implementation hassle-free. In most cases, phones can be simply plugged in and be up and running in a matter of minutes. NCTC provides professional installation services as desired as well as self-install deployment options available.