cloudUC FAQs - nCommand Mobile

If your firewall does not have restrictive outbound policies from your LAN, no special firewall configuration is typically necessary. Some firewalls, however, employ a feature known as a SIP ALG or SIP Application Layer Gateway. This is a feature that is intended to aid in NAT traversal for VoIP, specifically SIP traffic, through the firewall. The SIP ALG feature typically will cause issues with NCTC cloudUC and it should be disabled on the firewall.

If your firewall does have restrictive outbound policy, there are specific destination IP addresses and TCP/UDP ports that must be permitted in order for your NCTC cloudUC service to operate correctly. Please contact NCTC cloudUC support for further information on the required IP addresses and ports that need to be opened on your firewall. NCTC cloudUC support can be reached at (615) 666-2151 or email support.

A high-speed Internet connection is required for cloudUC. Though cloudUC voice does not use very much bandwidth, it does require a high-performing, low-latency Internet connection. Typically a cloudUC voice call will consume less than 200kbps of bandwidth per active call. NCTC cloudUC utilizes voice over IP technology (VoIP) and in general, VoIP requires a fast, high-performing connection to the Internet with low packet loss, low latency and low jitter. Modern broadband Internet service is typically more than adequate to support excellent voice quality using cloudUC. Consult with your NCTC representative on specific requirements.

Packet Loss = % of packets lost during transmission – should be 1% or less

Latency = time in milliseconds that a packet takes to be received at it’s destination – should be 150ms or less

Jitter = variations in latency, should be 40ms or less

You can seamlessly move an active call to or from nCommand very easily without ever even putting the caller on hold. To do so:

To move an active call from nCommand to your desk phone

1. While active on a call using nCommand, from your desk phone, dial *11
2. This will seamlessly move the call from nCommand to your desk phone

To move an active call from your desk phone to nCommand

1. From the nCommand app, open the Call screen
2. In the lower right hand corner there is an icon that looks like a handset with 3 lines besides it. Press this icon
3. Select Pull Call
4. This will seamlessly move the call from your desk phone to nCommand

Running any application on a mobile device will consume valuable battery life. This applies to any mobile device, iPhone, Android, etc. If you intend to use nCommand extensively, please first ensure that your battery is healthy, and keep a charger handy in case charging is necessary.

Your username and password for nCommand should have been provided to you by NCTC when your service was installed or activated. Your username is your 10 digit assigned account direct inward dial (DID) number @corpgblobal.net. For example, if your account DID was 423-555-1234, your nCommand username would be 4235551234@corpglobal.net. Your password is your account password as configured during your account setup. If you do not know your password or if you forgot your password, please use the “Forgot Username/Password” functionality from the CAP login screen.

Note – For security reasons, your existing password cannot be viewed by any administrator, it can only be reset via password reset mechanisms.

Yes, nCommand is supported on iPhone as well as many other devices, not just mobile devices. The nCommand application can be downloaded for Windows, MAC, iOS and Android devices. Visit the nCommand App website to download the latest version of nCommand or for mobile devices, search for nCommand in the Appstore or Google Play Store.

The answer to this question depends on your configuration however if properly configured, nCommand does not use your cellular voice minutes, it does, however, use data. When nCommand communicates with cloudUC servers, it can use either cellular data or wifi data, depending on which is available. If you plan to use nCommand heavily, ensure that your cellular plan includes an adequate data plan to accommodate the additional data consumed by the application. Typically voice calls use very little bandwidth, less than 200kbps bidirectionally, but over time, this can add up. It is recommended that you use wifi whenever possible to minimize cellular data plan consumption.