cloudUC FAQs - Polycom

Yes! Polycom VVX x50 series phones can be equipped with an optional Obi WiFi USB module to allow the phone to work wirelessly. Note that if the Obi WiFi module is used, the phone still requires power thus a PoE power supply/injector would be required. When equipped with WIFi, the phone cannot act as an access point, it will only support functioning as a wireless client.

Yes, if you have a VVX 500 or 600 along with an accompanying VVX USB video camera, you can make use of the video calling feature assuming the person you are calling also has the same setup. To enable, please contact support to have this feature enabled.

This message does not have any impact on your call routing behavior. Poly (Polycom) phones have a power-saving mode to help conserve energy. This means that after a set idle time, the phone will power down until it needs to be used. Additionally, the phone will do something similar based on office hours so your phone is not consuming energy during the night when your office is closed. During this time, the phone will show Off Hours Mode on the display. By default, the off hours is set for 7 p.m. through 7 a.m. Monday through Friday and all day on Saturday and Sunday. Even if your phone is in power save, your phone can still be used. However, it will power down during these times unless activity is detected.

You can modify the off-hours times if desired by accessing Settings > Basic > Power Saving > Office Hours. Enter the time in 24-hour format, set the duration per day, and don’t forget to save your settings.

The VVX series phones support a PC port for Ethernet connectivity to an additional Ethernet device. The Ethernet PC port varies by model.

• VVX 150 – 10/100 Mbps
• VVX 201 – 10/100 Mbps
• VVX 250 – 10/100/1000 Mbps
• VVX 301 – 10/100 Mbps
• VVX 311 – 10/100/1000 Mbps
• VVX 350 – 10/100/1000 Mbps
• VVX 401 – 10/100 Mbps
• VVX 411 – 10/100/1000 Mbps
• VVX 450 – 10/100/1000 Mbps
• VVX 500 – 10/100/1000 Mbps
• VVX 600 – 10/100/1000 Mbps

*Note that to achieve any specific connection speed, the underlying network must support the maximum speed shown

If the display on your phone is completely blank and has no lights on it, this is a good indication that it is not receiving power. Polycom phones can receive their power from a power supply or via the network cable/PoE. If your phone has an external power supply ensure that it is plugged into a working A/C outlet and ensure that the plug is firmly plugged into the outlet and to the back of the phone. If your phone is powered by the network cable/PoE, ensure that the Ethernet cord from your phone to the wall jack is securely plugged in and is not damaged. If the cord is damaged, replace with a known good, working Ethernet cable.

An X next to your line appearance indicates that your phone is no longer registered to your cloudUC service. If all other phones in your office are working properly, the first step is to try to reset your phone. Please power cycle your phone to see if this clears the trouble. If a reset of the phone does not resolve the issue or if all phones are exhibiting this issue, check to ensure that your Internet connection is operational. If it is not, please contact your IT vendor or your ISP. If your Internet connection is working, please contact NCTC support for further assistance.

Select cloudUC Polycom phones are equipped with a built in Ethernet PC port for a secondary connection at the desktop. A single Ethernet connection at each workstation is sufficient to provide connectivity for not only your cloudUC phone but also a desktop wired Ethernet device. (Supported on the Polycom VVX 200, 300, 400, 500 and 600 series desk phones).

Your cloudUC Poly (Polycom) phone can be powered in two ways. One way would be utilizing an optional power supply which would plug into a standard 110 AC outlet at the workstation. The other way would be using Power over Ethernet (PoE). PoE provides power to the phone via the Ethernet cable that also provides network connectivity to the phone. Typically PoE is delivered through the use of a PoE equipped Ethernet switch that is installed in the network/telecom/server room. Additionally, PoE power injectors are available if a PoE switch is not available. NCTC strongly recommends PoE switching for most deployments as a centralized power source with a recommended battery backup/UPS can continue to power your cloudUC phones in the event of a short term power outage.

Yes, in order to wall mount your Poly (Polycom) phone, an optional wall mout kit is required. Please consult with your NCTC rep for pricing on a wall mount kit if one is required.

To restart your phone, you can remove and replace the Ethernet cable (PoE) or remove and replace the power cord. Alternatively you can restart via the Settings menu.

Settings > Basic > Restart Phone. When prompted “Are you sure?” press the Yes softkey. Note that when restarting your phone, if your PC is plugged into the back of your phone for it’s network connection, your PC will lose network connectivity briefly while the phone restarts.