cloudUC FAQs - Voicemail

Auto Attendant greetings are uploaded via the CAP. First however, you must have the recording created and saved in the proper format. There are a couple of ways to make a recording using various applications. The recording must be recorded in the following format: WAV format/U-Law Encoded, 8000khz sample rate, mono (not stereo). To make life easy, there is a free app for iOS and Android that will record your greetings in the proper format and allow you to email the newly created recording to yourself or to anyone you like. Once the emailed recording has been downloaded, you can then proceed to upload it to your Auto Attendant in the CAP. The free app is called the Broadsoft Recorder and can be found by searching the appstore for your mobile platform for “Broadsoft Recorder”. Alternatively you can record greetings on a PC, there is also a free app that can be used to record greetings on a PC, it is called Audacity. Audacity can be downloaded from their Audacity Team website. If you use Audacity, please ensure that your recording is exported as a WAV file that is encoded in U-LAW, sampled at 8000khz, with a single mono track. If you use a PC with Audacity to make your recordings, it is highly recommended to use an external microphone, USB for example. Using the built in microphone on most PC soundcards typically does not produce recordings of high quality where an external microphone will yield the best results. Once your recording has been created, within the Auto Attendant widget under Edit Business Hours Menu, Edit After Hours Menu or optional Edit Holiday Hours Menu (Advanced Auto Attendant Only), you can listen to the current greeting if it exists as well as upload a new greeting. Note, that if you upload a new greeting, the old greeting will be discarded permanently. If you wish to save a copy of the old greeting, you can do so from the player which has a download button for this purpose. You can also record and upload voicemail messages in the same manner from the Manage Phone System widget, by editing a user/extension then going to the Messaging tab.

An Auto Attendant is a feature that can answer calls and play a pre-recorded greeting to callers. For example, an Auto Attendant could answer inbound calls with a greeting stating: "Thank you for calling ABC Corporation, if you know the extension you wish to reach, you may dial it now, for sales press 1, for service press 2, for billing press 3, press 0 for an operator".

NCTC cloudUC offers 2 types of Auto Attendants, a Basic Auto Attendant (included with all cloudUC subscriptions) and an Advanced Auto Attendant.The basic variety is a simple single layer menu with options 0-9 plus * and # as being defined digits that can be dialed.The advanced variety allows for multiple level menus. An example of an advanced Auto Attendant would be "Press 1 for Sales…Thank you for contacting our sales department, for equipment sales press 1, for software sales press 2, for billing questions press 3".

The maximum length of a voicemail message is 10 minutes.

Absolutely! Voicemail copy and voicemail forward are both options for your mailbox. When voicemail copy is enabled, voicemail messages remain in your mailbox and a copy is sent to your email address. When voicemail forwarding is enabled, voicemail messages are simply forwarded to your email address and no longer reside in your voicemail inbox.

When a new voicemail message is in your mailbox, the message waiting indicator on your phone will flash. Additionally, the icon on your screen will indicate the presence of new messages. To listen to your messages, press the message key or press the message icon on touch screen models to automatically place a call to the message center.