Detailed Calling Features for Homextend

Your service comes with a voicemail box as well as Unified Messaging. Unanswered calls will automatically be sent to voicemail.

There are 2 ways to access your voicemail:

1. Calling your own phone number, allowing voicemail to answer, then pressing * will put you directly into your voicemail box, allowing you to listen to, delete and manage saved
2. Picking up your phone and dialing *62 will put you into the main voice portal menu. The main voice portal menu gives you access to additional features, where option 1 will also put you into your voicemail

Initial Setup (*62)

The first time you call your voicemail box or dial *62, you will be prompted to set a passcode to access your voicemail and to record your personalized name.

Passcodes must be 4 to 8 digits and meet the following complexity requirements: Passcodes cannot match the extension forward or backward, cannot contain 3 or more repeated digits, cannot contain 3 or more sequential digits, cannot contain a repeating pattern of digits and cannot be the same as your current passcode or the current passcode in reverse (if changing the passcode after setting it up originally.

Your recorded name will be played to callers as part of the default greeting callers will hear. You’ll later have the option to record a longer greeting, though you don’t have to. The default greeting users will hear is, ‘“Your recorded name” is not available to take your call. Please leave a message after the tone.’

Once you have completed the set up, you can record greetings and access your voicemails.

Voice Portal Main Menu (*62)

At the main menu, the following options are available:

1 – To access your voicemail box

3 – Go to the greetings menu

4 – Change call forwarding options

8 – Change your passcode

9 – Exit the voice portal

# – Repeat the menu

Accessing Your Voicemail Box

To access your voicemail box from home, dial *62 and follow the prompts. When calling from you own phone number, it’s not necessary to enter your pass code to access your voicemail if a passcode has been set.

To access your voicemail when away from home, call your home number; when voicemail answers, press * and follow the prompts. This option presents the Voicemail menu for listening to voicemails, saving and deleting messages as well as managing your voicemail greetings. See the section below, Using Your Voicemail Box, for further options from the Voicemail menu.

Recording Greetings

Option 3 provides a menu to let you record or re-record your name. The name is used when you don’t record a custom greeting. With just the name recorded, callers will hear, “John Doe”, “is not available to take your call. Please leave a message after the tone”. To record new voicemail greetings, see Using Your Voicemail Box.

Call Forwarding Options

Option 4 provides a menu for managing your call forward always feature. The * code entries are also available (see Calling Features). The options allow you to activate and de-activate your call forward always as well as change and listen to the current call forwarding always destination. The call forwarding always destination number is stored in case that number is always used as the call forward destination. Option 1 to activate and option 2 to deactivate is all that is required.

Changing Your Passcode

Option 8 provides options to change your passcode.

Exiting The Voice Portal

Option 9 exits the voice portal management, or you can hang up at any time.

Repeating the Menu

Use # to repeat the menu options.

Using Your Voicemail Box

If new voicemail messages have been left, when going off hook, you will hear a stutter dial tone indicating you have a new message.

When you signed up for service and provided your email address, the Unified Messaging feature was enabled. With this feature, voicemail messages will also be sent to your email address as a .wav file attachment, allowing for easy playback on your home computer or mobile phone no matter where you are. Simply download the message, or many email clients supporting playback of the audio file within the email client.

To listen to your messages on your home phone, simply pick up the phone and dial *62, or to listen to your messages when away from home, dial your home telephone number and press * when the greeting starts. The Main Menu for your voicemail box options are:

1 – Listen to messages

2 – Change your mail box busy greeting

3 – Change your mail box no answer greeting

4 – Change your mail box extended away greeting

7 – Delete all messages

8 – To modify message deposit settings

* – Return to Voice Portal menu

# – To repeat the menu

Listen To Your Messages

When you call into your voicemail box, the system will announce the number of new and saved messages. To listen to your messages, press 1. When you press 1, the system will begin auto-playing the first new or first saved message.

Once you have listened to a message, you can choose the following options:

2 – To repeat the message

4 – To go back to the previous message

5 – To play back the message envelope

6 – To go to the next message

7 – To erase the message 8 – To call back this caller # – To save the message

While listening to a message, you can choose the following options to control the playback:

2 – To pause and un-pause message playback

3 – To skip ahead in the playback

4 – To restart the message from the beginning

6 – To skip ahead to the end of the message

Change Your Mail Box Busy Greeting

To change the message callers hear when your line is busy, press 2. Initially, callers will hear the default message. If your phone supports call waiting, callers will not receive a busy greeting unless you have one caller on hold and are talking to a second caller.

1 – To record a new busy greeting

2 – To listen to your current busy greeting

3 – To revert to the default busy greeting

* – To return to the previous menu

# – To repeat this menu

Change Your Mail Box No Answer Greeting

To change the message callers hear when do not answer is enabled, press 3. Initially, callers will hear the default message.

1 – To record a new no answer greeting

2 – To listen to your current no answer greeting

3 – To revert to the default no answer greeting

* – To return to the previous menu, change your mail box extended away greeting

You can also record a greeting that can be activated when you plan on being away for an extended period of time instead of recording a new no answer greeting. This allows you to keep your no answer greeting as is. The greeting can be recorded and then activated and deactivated at any time. Once activated, it will play instead of your no answer greeting. To choose this option, press 4, then:

1 – To activate your extended away greeting (not played until a greeting is recorded)

2 – To deactivate your extended away greeting (not played unless your extended away greeting is activated)

3 – To record a new extended away greeting

4 – To listen to your current extended away greeting

* – To return to the previous menu

# – To repeat this menu

Delete All Messages

To delete all messages in your mail box, press 7.

Modify Deposit Settings

To modify your deposit settings, press 8. You can enable or disable message deposits in your mail box. This option is typically used when you also activate your extended away greeting and don’t want your mail box to fill up while you are gone. When you return, you can re-enable message deposits and deactivate your extended away greeting.

If your home phone does not have a built-in directory or speed dial capability, you can create and use speed dials with the service. Speed dials are referenced using a 2 digit number. To set a speed dial with the service, dial *75 + a 2 digit code number + the number you want for this speed dial. For example, to set up a speed dial to call the White House as your first speed dial with code 00, dial *75002024561111. To use this speed dial, simply dial #00. Up to 100 speed dials can be created using 00 to 99.

Placing your home phone service in Do Not Disturb will cause all calls to go to your voicemail box. To enable the Do Not Disturb service, dial *78. To disable the service, dial *79.

In the event that you lose your internet service, you can set a number to forward calls to when your home phone is offline. Dial *94 followed by the number to forward calls to in the event you lose internet service. Dial *95 to disable this service.

To forward only unanswered calls instead of letting them go to your voicemail, dial *92 followed by the number to forward calls to. To disable the call forward, dial *93.

If you will be traveling and want to forward your phone, dial *72 followed by the number to forward calls to. To disable the call forward, dial *73.

To block sending your caller ID call-by-call, dial *67 followed by the number you are calling. The other party will receive an Anonymous call. Dial *31 to enable this for all calls. Dial #31 to restore sending caller ID.

To reject calls that come across as Anonymous, dial *77. To re-enable receiving Anonymous calls, dial *87.

For phones that don’t have a redial key, you can redial the last call you placed by dialing *66.

To return a call to the last person that called you, simply dial *69. The last person that called you will be called back.