Detailed Calling Features

Voicemail answers if the line is busy.

1. Press *90 plus the appropriate access number
   • (615) 666-1000 Tennessee
   • (270) 622-1000 Kentucky
2. Wait for Voice Mail to answer then hang up.
3. To deactivate, press *91.

Stores all your messages without an answering machine.

Setting up your Voice Mail

1. Press *92 and listen for 2 beeps.
2. Enter the number of rings you want before the call is forwarded. (Must be 2 or more rings.)
3. Enter the appropriate Voice Mail Access Number
   • (615) 666-1000 Tennessee
   • (270) 622-1000 Kentucky
4. Wait for a confirmation message. Voice Mail is now set up!
5. To deactivate, press *93.

Accessing your Voice Mail

If you are calling from an NCTC phone:

• Enter the appropriate Voice Mail Access number below:
  • (615) 666-1000 Tennessee
  • (270) 622-1000 Kentucky

From a different phone:

1. Enter Voice Mail Access Number.
   • (615) 666-1000 Tennessee
   • (270) 622-1000 Kentucky
2. Enter your 10-digit mailbox number (area code and phone number).
3. Enter your password and press #. (Default password 0000)

Retrieving Your Messages:

1. Access your Voice Mailbox.
2. Your first new message may play immediately. If not, press 1 to listen to your messages.
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.
5. Press 3 to delete the message you are currently listening to and play the next.
6. Press 4 to save the message.
7. Press 5 to reply to the message. (will not reply back to long-distance numbers.)
8. Press 6 to forward the message
9. Press 7 to skip backward in the message.
10. Press 8 to pause the message.
11. Press 9 to skip forward in the message.

Recording a Greeting

1. Access your Voice Mailbox.
2. Press 9 for the mailbox set up menu.
3. Press 1 for greeting options.
4. Press 4 to record your greeting.
5. Record your greeting and then press #.
6. Press 2 to keep your greeting.

Changing your Password

1. Access your Voice Mailbox.
2. Press 9 for mailbox set up menu.
3. Press 2 to change your password.
4. Enter your new password and then press #.
5. When prompted to verify your password, enter it again then press #.

Using the Voice Mail to E-Mail Feature

1. Check your email as normal.
2. When you get a voice mail message, you will receive an email from “your telephone” delivered to your inbox. The message will have an attachment.
3. Open the attachment and your media player will play the message.
4. You can save the attachment onto your PC or delete it.

Control long-distance calls.

1. To change your PIN, lift the receiver and press *97 and enter a feature access code for the PIN you want to change (*94) followed by # sign.
2. Enter your PIN and # sign.
3. Enter your new PIN and # sign. Re-enter your new PIN and # sign. A message will tell you that your PIN has been updated.

Controls who makes toll calls from your phone.

• Lift the receiver and enter 1 + area code +number. Enter PIN (set by NCTC) and # sign to override.

Blocks your number on other caller ID devices.

• Press *67 before dialing a number (a free service from NCTC.)

Shows the name and number of a caller.

• Install your Caller ID device (sold separately) to see the name and number of callers. This will appear between the first and second ring.

Shows the name and number of a caller while you’re on the line.

1. Requires a Caller ID/Call Waiting Deluxe Display device (sold separately).
2. The name and number of a caller will appear on the device between the first and second ring while you’re on the line. If you wish to answer, press the switchhook.

Directs your calls to another number.

Call Forward No Answer

1. Press *92 and listen for two beeps.
2. Enter the number of rings you want before your call is forwarded. (Must be 2 or more rings).
3. Enter the phone number you wish your calls to be forwarded. If the call is answered the Call Forward (No Answer/Busy Signal) is activated.
4. If no answer or the line is busy, hang up and repeat step 1. You will hear a confirmation tone.
5. To deactivate this feature, press *93.

Call forward Busy

1. Press *90 and the number your calls will be forwarded to.
2. If the call is answered, the feature is activated, if no answer or the line is busy, hang up and repeat step 1. You will hear a confirmation tone.
3. To deactivate, press *91.

Use Call forwarding from any location.

1. Enter the appropriate access number(615) 666-9010 Lafayette
   (615) 888-9010 Oak Grove
   (270) 622-9010 Scottsville
   (615) 699-9010 Red Boiling Springs
   (615) 644-9010 Westmoreland and Bethpage
2. Enter a 10-digit phone number to forward, followed by your PIN (set by NCTC). After waiting about four seconds, a special dial tone is returned.
3. Enter a code to activate or deactivate. Press 72# to activate. Press *73 to deactivate.
4. After activating, listen for dial tone. Enter the number to forward your calls to. Listen for the two beeps and hang up.
5. Press *73 to deactivate. Listen for 2 beeps, hang up – the forwarding is deactivated.

Rejects calls from pre-programmed numbers. Holds 12 numbers.

1. Press *60 to hear a message telling you if the feature is on or off.
2. Press “3” to activate or deactivate.
3. To block the last number to call you, press #, then “01,” and press # again.
4. To block a specific number, press #, dial the number you want to block, and press #. Those calls will be routed to a rejection message.
5. To remove a number from your list, press *, and enter the number you want to receive calls from, and press * again.