
FAQs - First Bill
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Depending on where your installation date falls within the billing cycle, your first bill may include service for more than one full month. After your first bill, you will only be charged what you were quoted, unless you make changes to your account.
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NCTC offers several ways to pay, so you can choose the one that’s most convenient for you!
- In person at our offices or at the drop box
- Online
- By phone, if you have a credit card on file, at (615) 666-2151
- Enroll in AutoPay.
- By mail — Send your payment to one of the following addresses:
Lafayette
872 Highway 52 Bypass E.
P.O. Box 70
Lafayette, TN 37083
(615) 666-2151Westmoreland
5620 Austin Peay Highway
Westmoreland, TN 37186
(615) 644-6282Scottsville
1630 Bowling Green Road
P.O. Box 96
Scottsville, KY 42164
(270) 622-7500 -
To register your account online, you will need your latest NCTC bill and the amount due.
To register your account for the first time, click here.
If you’ve already registered your account with our system, click here to pay your bill.
The initial LOGIN page will look like this:


You can click the “What’s This?” link to help identify where you can find the Invoice Number and Amount Due on your bill:

Enter the Invoice Number found on your NCTC bill, and then enter the amount due found on your NCTC bill, as well.
Click “I’m not a robot,” then click to continue.
On the next screen you will enter your email address and be able to create and confirm a password.
Select a security question and enter the answer to the question you selected.
You'll see the following screen:

Once this is done, an email will be sent to the address entered above. This email should arrive within a few minutes and will contain a link that you need to click on to confirm your email address and complete your registration.
Once you click the link, you will be brought to a webpage that looks like this:


Click “Confirm.”
Once you click that, your email will be confirmed, and you will see a page that looks like this:

At this point, your registration is complete, and you will be able to log in, view your bill and make a payment.
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If you register for online bill pay, you will automatically be enrolled in paperless billing. To request paper bills, call our customer service team at (615) 666-2151.
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NCTC only has two billing due dates: The first and the 15th of each month. However, you can change from one to the other by contacting our customer service team at 615-666-2151
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If your service is disconnected for delinquent payment, all previous charges must be paid in full prior to restoration. Restoration charges will appear on your next bill.