What is an Auto Attendant?

An Auto Attendant is a feature that can answer calls and play a pre-recorded greeting to callers. For example, an Auto Attendant could answer inbound calls with a greeting stating: "Thank you for calling ABC Corporation, if you know the extension you wish to reach, you may dial it now, for sales press 1, for service press 2, for billing press 3, press 0 for an operator".

NCTC cloudUC offers 2 types of Auto Attendants, a Basic Auto Attendant (included with all cloudUC subscriptions) and an Advanced Auto Attendant.The basic variety is a simple single layer menu with options 0-9 plus * and # as being defined digits that can be dialed.The advanced variety allows for multiple level menus. An example of an advanced Auto Attendant would be "Press 1 for Sales…Thank you for contacting our sales department, for equipment sales press 1, for software sales press 2, for billing questions press 3".