What type of Internet connection do I need for cloudUC?

A high-speed Internet connection is required for cloudUC. Though cloudUC voice does not use very much bandwidth, it does require a high-performing, low-latency Internet connection. Typically a cloudUC voice call will consume less than 200kbps of bandwidth per active call. NCTC cloudUC utilizes voice over IP technology (VoIP) and in general, VoIP requires a fast, high-performing connection to the Internet with low packet loss, low latency and low jitter. Modern broadband Internet service is typically more than adequate to support excellent voice quality using cloudUC. Consult with your NCTC representative on specific requirements.

Packet Loss = % of packets lost during transmission – should be 1% or less

Latency = time in milliseconds that a packet takes to be received at it’s destination – should be 150ms or less

Jitter = variations in latency, should be 40ms or less