I forgot my cloudUC CAP password, how do I reset it?

If you have forgotten your cloudUC password for access to the CAP and/or nCommand, you can initiate a password reset from the CAP login page. Go to the cloudUC portal, there is a link within the login area of the page that states “forgot username and/or password”. Click the “forgot username and/or password” link, you will be prompted to enter the email address associated with your account. Once your account email address has been entered, click Send Mail. An email will be sent to the address entered with further instructions on resetting your password.

Note, If you change your password and you are an nCommand user, you must log into the CAP and sync your new password in order for your new password to function with nCommand. To resync your password, after you have logged into the CAP with your username and new password, click the icon next to your extension in the Location Menu > Manage Phone System tab. This will allow you to perform a password sync.