Important Security Alert

Learn what to watch out for

Setting Up an NCTC Email Account for Outlook on Windows 10

1. Open the "Control Panel" by searching for it in the search bar next to the Start Button.

Screenshot of Windows 10 start menu

2. Ensure that "All Control Panel Items" is your active view at the top of the window.

Screenshot of Windows 10 Control Panel

3. Click on the "Mail (Microsoft Outlook...)" icon.

Screenshot of Windows 10 Control Panel highlighting the "Mail (Microsoft Outlook)" icon

4. In the "Mail Setup - Outlook" dialog box, click "Email Accounts...".

Screenshot of Windows 10 Mail Setup screen

5. On the Add Account window that shows up afterwards, fill out the
fields:
- Your Name:
- Email Address:
- Passwords:
- Retype Password:

Then click on the "Next" button.

NOTE: If the auto-configuration process doesn't work, see the section below for manual configuration instructions.

Screenshot of Windows 10 Mail Setup screen

6. A dialog box asking to configure server settings may appear, if so, click "Allow".

Screenshot of Windows 10 Mail Setup screen

7. A dialog box should appear next checking off the configuration process. After the configuration is done, it should say the email is successfully
configured. Click "Finish"

Screenshot of Windows 10 Mail Setup congratulations screen

8. You should be met with the Account Settings dialog box and the new email address should be on the list. Click "Close".

Screenshot of Windows 10 Email Accounts screen

9. Open Outlook as normal to view your mail.

Manual Email Configuration

If the auto-configuration doesn't work, you can choose to do a manual account setup. To do so, follow the steps below:

1. At the “Add Account” dialog box, select the option “Manual setup or additional server types” and click “Next”.

Screenshot of Windows 10 Mail Setup screen with "manual setup" option highlighted

2. For the account type, click the "POP or IMAP" radio button and click "Next".

Screenshot of Windows 10 Mail Setup screen

3. Input the required information using the image below as a template. Click "More Settings...".

Screenshot of Windows 10 Mail Setup screen POP and IMAP Account settings

4. Click the "Outgoing Server" tab.

Screenshot of Windows 10 Internet Email Settings with "Outgoing Server" tab highlighted

5. Ensure the "My outgoing server (SMTP) requires authentication" checkbox is checked and the "Use the same settings as my incoming mail
server" radio button is filled.

Screenshot of Windows 10 Internet Email Settings "Outgoing Server" tab

6. Click the "Advanced" tab.

Screenshot of Windows 10 Internet Email Settings "Advanced" tab

7. Make sure the server settings are set as such and Click OK:
Incoming Server (IMAP): 993
Use the following type of encrypted connection: SSL/TLS
Outgoing Server (SMTP): 587 

Use the following type of encrypted connection: STARTTLS

Screenshot of Windows 10 Internet Email Settings "Advanced" tab

8. Back at the account settings, click "Next".

Screenshot of Windows 10 Mail Setup screen POP and IMAP Account settings

9. A "Test Account Settings" dialog box will appear and automatically run two tests. Once they are completed, click "Close".

Screenshot of Windows 10 Mail Setup screen Test Account Settings

10. The next dialog box will say "You're all set!", click "Finish".

Screenshot of Windows 10 Mail Setup confirmation message

11. The new email account will now be listed, click Close.

Screenshot of Windows 10 Email Accounts screen

12. You can now access your email as normal.