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Amy Phelps
Article I: Membership
Section 1.1. Eligibility Any person, firm, association, corporation or body politic or subdivision thereof will become a member of NORTH CENTRAL TELEPHONE COOPERATIVE, INC.® (hereinafter called the “Cooperative”) upon receipt of telecommunications and information services (hereinafter referred to simply as…
Bill of Rights
As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to Kentucky Revised Statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations: You have the right to service, provided…
Unlimited Long Distance on Business Bundles
Business bundle long distance usage is designed and provided for ordinary and normal use and not intended for use to connect to internet service providers, data providers, or information services, commercial facsimile, auto-redialing, and telemarketing. These uses are strictly prohibited…
Mobile App – NCTC, Inc. Mobile Apps Privacy Policy
NCTC, Inc. respects your privacy, and we have created this privacy policy in order to describe how we collect, use, maintain, share and protect the information we collect from “you” the users of our NCTC Mobile Apps. Scope of Policy…
Restricting Our Use of Your CPNI
If you wish to restrict our use of your CPNI for marketing purposes, please call us at (615) 666-2151. Restricting our use of your CPNI for marketing purposes will not affect the provision of NCTC services to you, nor will…
Use & Disclosure of CPNI
We use your CPNI to offer you additional services of the type you already purchase from us. We also may use your CPNI to offer you other products and services, packages, discounts and promotions from NCTC, such as High Speed…
What is CPNI?
Customer Proprietary Network Information (CPNI) is information that North Central Telephone obtains when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those…
Resolution of Disputes/Customer Complaints
Upon receiving a complaint from a customer at the NCTC Business Office, either by telephone, in writing or in person, NCTC will make a prompt and complete investigation and advise the complainant of its findings. A record of the complaint…
Cookies
A cookie is a small data string that is written on your computer hard drive by a web server. (A web server is the computer that hosts a website and responds to requests received from your computer). Cookies can play…
Information Provided to Us by Third Parties
When you purchase products or apply for service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions. NCTC obtains information from outside companies that collect consumer…