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Amy Phelps
Do you have a data cap?
No.
What if I have trouble? Should I press the reset button on my Blast router?
Do not press the reset button on the back of your router. Contact technical support for assistance at (270) 622-2056.
Why is my first bill more than I was quoted?
Depending on where your installation date falls within the billing cycle, your first bill may include service for more than one full month. After your first bill, you will only be charged what you were quoted, unless you make changes…
How can I pay my bill?
NCTC offers several ways to pay, so you can choose the one that’s most convenient for you! In person at our offices or at the drop box Online By phone, if you have a credit card on file, at (615)…
How do I set up online bill pay?
To register your account online, you will need your latest NCTC bill and the amount due. To register your account for the first time, click here. If you’ve already registered your account with our system, click here to pay your…
Will I get a paper bill in the mail?
If you register for online bill pay, you will automatically be enrolled in paperless billing. To request paper bills, call our customer service team at (615) 666-2151.
Can I change my billing cycle?
NCTC only has two billing due dates: The first and the 15th of each month. However, you can change from one to the other by contacting our customer service team at 615-666-2151
How do I restore my service after being disconnected?
If your service is disconnected for delinquent payment, all previous charges must be paid in full prior to restoration. Restoration charges will appear on your next bill.
When are bills due?
Either the 15th or 30th of each month, depending on where you live. This information is available on your billing statement or by accessing your account online. If your statement shows your bill is due on the 30th, then your…
Do I get to keep my old phone number?
Yes. Number transfer is typically completed within three to five business days.