What are the account level features included with NCTC cloudUC?

Auto Attendant

An automated attendant that answers calls and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable destinations (for example, 1 = Marketing, 2 = Sales, and so on). Configuration via the Customer Administration Portal allows hours of operation to be modified, with different options available for hours that the company is open or closed.

Call Control

The ability for users to control where their calls are directed (call forwarding, call park, call transfer, etc.)

Corporate Directory

Quick access to a directory of all NCTC cloudUC users associated with your system

Hunt Groups

Allows calls to be routed to groups of extensions in various manners such as simultaneous, circular, etc. Within the Customer Administration Portal, company administrators can choose from “hunt” schemes, each of which rings the specified phones in a different manner.

Music On Hold

Enables company administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be heard by parties while on hold.