What if my NCTC TV app is not working?
Try these troubleshooting tips:
Amazon FireTV
Verify FireTV is running the latest software: Home > Settings > My FireTV > About > Check for Updates
Check WiFi Signal: Home > Settings > Network > Click Play/Pause Button > Signal Strength / Channel Quality
If poor signal, move closer to WiFi router | Install Calix Mesh Extender | Install Stream Device Ethernet Adapter and hardwire OTT Device.
Force Stop NCTC TV Application: Home > Settings > Applications > Managed Installed Applications > Scroll to NCTC TV > Press Select > Click Force Stop > Launch App
If necessary, Clear Cache: Clear Data > Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password
Apple TV
Verify Apple TV is running the latest software: Home > Settings > System > Software Updates > Update Software > Download and Install
Check WiFI Signal: Home > Settings > General > About > Very Signal Strength
If poor signal, Move closer to WiFi router | Install Calix Mesh Extender | Hardwire Apple TV to WiFI Router
Force Stop NCTC TV Application: Home > Double Click on TV Icon on Apple Remote > Scroll Left/Right thru Open Apps > Swipe Up to Kill Open App.
If necessary; Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password
Roku
Verify Roku is running the latest software: Home > Settings > System Update
Check WiFi Signal. Home > Settings > Network > About > Signal Strength / Internet Download Speed
If poor signal, Move closer to WiFi router | Install Calix Mesh Extender | Install Stream Device Ethernet Adapter and hardwire OTT Device
Force Stop NCTC TV Application: Home > Settings > System > System Restart If necessary; Uninstall / Reinstall NCTC TV Application
Logout / Login the NCTC TV Application: NCTC TV Nav Menu > Click on Last Name > Click Log Out. Log back in with NCTC provided username / password