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Archives FAQs
How do I test my internet speed?
You can check your speed on our free NCTC Wi-Fi mobile app, or visit our internet speed test page on the Speed Test website.
Why the Wi-Fi 6 Blast router?
The NCTC Blast router provides certified Wi-Fi 6 (802.11ax) technology to eliminate dead spots and give you a faster speed than ever before, along with more security and less signal interference. With the Wi-Fi 6 Blast router, you’ll notice an…
What is the NCTC Wi-Fi Extender?
Our Wi-Fi extenders help eliminate interference from sources you might not expect, like microwaves, cordless phones and Bluetooth speakers. Additionally, they can provide an extra boost in larger homes or buildings with concrete walls. Please note: The Wi-Fi Extender is…
What is the NCTC WiFi app?
NCTC WiFi is a free mobile app that gives you everything you need to take control of your network with ease. See connected devices, access basic parental controls, create guest networks, and more, all right from your phone!
What are symmetrical internet speeds?
Symmetrical speeds refers to your network’s upload and download speeds. Many providers, including NCTC’s competitors, claim to provide high speeds, but if you read the fine print you’ll learn those speeds are not symmetrical. They may have a download speed…
Can I have internet service without phone service?
Yes!
Do you have a data cap?
No.
What if I have trouble? Should I press the reset button on my Blast router?
Do not press the reset button on the back of your router. Contact technical support for assistance at (270) 622-2056.
Why is my first bill more than I was quoted?
Depending on where your installation date falls within the billing cycle, your first bill may include service for more than one full month. After your first bill, you will only be charged what you were quoted, unless you make changes…
How can I pay my bill?
NCTC offers several ways to pay, so you can choose the one that’s most convenient for you! In person at our offices or at the drop box Online By phone, if you have a credit card on file, at (615)…