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Archives FAQs
How do I set up online bill pay?
To register your account online, you will need your latest NCTC bill and the amount due. To register your account for the first time, click here. If you’ve already registered your account with our system, click here to pay your…
Will I get a paper bill in the mail?
If you register for online bill pay, you will automatically be enrolled in paperless billing. To request paper bills, call our customer service team at (615) 666-2151.
Can I change my billing cycle?
NCTC only has two billing due dates: The first and the 15th of each month. However, you can change from one to the other by contacting our customer service team at 615-666-2151
How do I restore my service after being disconnected?
If your service is disconnected for delinquent payment, all previous charges must be paid in full prior to restoration. Restoration charges will appear on your next bill.
When are bills due?
Either the 15th or 30th of each month, depending on where you live. This information is available on your billing statement or by accessing your account online. If your statement shows your bill is due on the 30th, then your…
Do I get to keep my old phone number?
Yes. Number transfer is typically completed within three to five business days.
Do I need to notify my current provider when I switch to NCTC?
Yes, but you may want to wait until our technicians have completed their installation process to avoid service interruptions.
Why fiber?
Because fiber cables are buried underground and run directly to your home or business, our fiber network is much more reliable than services that offer cable or satellite connections. Some providers will claim to provide fiber internet, then connect your…
Why is fiber better than copper?
Fiber optic cables transmit data through pulses of light and at the speed of light. While copper wire technically transfers information that fast, it suffers from speed loss over long distances — something you never have to worry about with…
How is the NCTC fiber service installed?
Building fiber is a complicated process but one that’s already proven its worth. Infrastructure cables are buried in underground ducts. Central connection points, sometimes called pedestals, are constructed in each neighborhood. Homes are connected to pedestals, either through aerial or…