Archives FAQs
Does cloudUC provide business continuity features?
Not only does cloudUC offer business continuity features, it is built in. In the event of a disaster or even a not so disastrous event, cloudUC ensures that you are in touch with your customers without downtime. Utilizing built in…
Why can’t I see presence information for all users?
Presence information is only available for users with a cloudUC Professional subscription. In other words, in order to view or have your presence information available or published, you must subscribe to a Professional level seat . For example if you…
Is cloudUC complicated to install?
Installation of cloudUC service is extremely simple assuming that you already have appropriate LAN cabling, switching/routing and Internet service. NCTC will pre-configure and test your cloudUC service prior to installation making implementation hassle-free. In most cases, phones can be simply…
What firewall configuration is required for NCTC cloudUC?
If your firewall does not have restrictive outbound policies from your LAN, no special firewall configuration is typically necessary. Some firewalls, however, employ a feature known as a SIP ALG or SIP Application Layer Gateway. This is a feature that…
What type of Internet connection do I need for cloudUC?
A high-speed Internet connection is required for cloudUC. Though cloudUC voice does not use very much bandwidth, it does require a high-performing, low-latency Internet connection. Typically a cloudUC voice call will consume less than 200kbps of bandwidth per active call.…
Do I need any special equipment to use cloudUC?
Most installations do not need any special equipment to take advantage of cloudUC outside of what your office probably already has in place. All that is required is an adequate broadband Internet connection along with a properly designed and installed…
If I am on a call using nCommand, can I transfer that call to my desk phone?
You can seamlessly move an active call to or from nCommand very easily without ever even putting the caller on hold. To do so: To move an active call from nCommand to your desk phone While active on a call…
Will running nCommand run the battery down on my iPhone?
Running any application on a mobile device will consume valuable battery life. This applies to any mobile device, iPhone, Android, etc. If you intend to use nCommand extensively, please first ensure that your battery is healthy, and keep a charger…
What is the username and password for my nCommand login?
Your username and password for nCommand should have been provided to you by NCTC when your service was installed or activated. Your username is your 10 digit assigned account direct inward dial (DID) number @corpgblobal.net. For example, if your account…
Is nCommand available for my iPhone?
Yes, nCommand is supported on iPhone as well as many other devices, not just mobile devices. The nCommand application can be downloaded for Windows, MAC, iOS and Android devices. Visit the nCommand App website to download the latest version of…