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My phone is completely dead, no display and no lights on the display. What is wrong?
If the display on your phone is completely blank and has no lights on it, this is a good indication that it is not receiving power. Polycom phones can receive their power from a power supply or via the network…
My phone shows an X next to my first line key, What does this mean?
An X next to your line appearance indicates that your phone is no longer registered to your cloudUC service. If all other phones in your office are working properly, the first step is to try to reset your phone. Please…
Do I need a separate Ethernet connection for my phone?
Select cloudUC Polycom phones are equipped with a built in Ethernet PC port for a secondary connection at the desktop. A single Ethernet connection at each workstation is sufficient to provide connectivity for not only your cloudUC phone but also…
Does a cloudUC Poly (Polycom) phone require a separate power source?
Your cloudUC Poly (Polycom) phone can be powered in two ways. One way would be utilizing an optional power supply which would plug into a standard 110 AC outlet at the workstation. The other way would be using Power over…
Can I wall mount my Poly (Polycom) phone?
Yes, in order to wall mount your Poly (Polycom) phone, an optional wall mout kit is required. Please consult with your NCTC rep for pricing on a wall mount kit if one is required.
How do I restart my phone?
To restart your phone, you can remove and replace the Ethernet cable (PoE) or remove and replace the power cord. Alternatively you can restart via the Settings menu. Settings > Basic > Restart Phone. When prompted “Are you sure?” press…
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How can I check to see if I have unclaimed Capital Credits?
If you have moved out of the NCTC service area or NCTC does not have on file your current address, it is likely that a check was not mailed to you, and you would have an unclaimed capital credit. Capital…
How do I apply for the Capital Credits of a deceased member?
The administrator of the estate should report the death to the business office by calling (615) 666-2151. Likewise, they should provide contact information including a good mailing address for future capital credit payments. In case of a joint membership where…