Archives FAQs
How do I enroll in the Lifeline program and start receiving this benefit?
Apply online on the Lifeline website or contact NCTC at (615) 666-2151. Note: Your telephone company is not responsible for determining who qualifies for these programs or who receives assistance. Consumers must meet specific criteria in order to obtain assistance…
How do I qualify?
You are eligible for Lifeline benefits if you qualify for and receive one of the following benefits: SNAP Medicaid Supplemental Security Income (SSI) Federal Public Housing Assistance The Veteran’s Pension or Survivor’s Pension benefit. Additionally, consumers at or below 135%…
Can I receive more than 1 Lifeline credit?
No, consumers are allowed only 1 Lifeline program benefit per household.
What services are covered by this credit?
You have the choice (where applicable) of applying your benefit to one of 3 types of services offerings: Fixed or mobile broadband Fixed or mobile voice-only Bundles of fixed or mobile voice and broadband Note: Lifeline can only be used…
How much will Lifeline save me?
If you qualify for Lifeline, you will receive a credit of $5.25 (Tennessee) and $8.25 (Kentucky) each month on your bill.
Voicemail & Unified Messaging
Your service comes with a voicemail box as well as Unified Messaging. Unanswered calls will automatically be sent to voicemail. There are 2 ways to access your voicemail: Calling your own phone number, allowing voicemail to answer, then pressing *…
Speed Dial
If your home phone does not have a built-in directory or speed dial capability, you can create and use speed dials with the service. Speed dials are referenced using a 2 digit number. To set a speed dial with the…
Do Not Disturb
Placing your home phone service in Do Not Disturb will cause all calls to go to your voicemail box. To enable the Do Not Disturb service, dial *78. To disable the service, dial *79.
Call Forward Non Reachable
In the event that you lose your internet service, you can set a number to forward calls to when your home phone is offline. Dial *94 followed by the number to forward calls to in the event you lose internet…
Call Forwarding No Answer
To forward only unanswered calls instead of letting them go to your voicemail, dial *92 followed by the number to forward calls to. To disable the call forward, dial *93.