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Archives FAQs
Use & Disclosure of CPNI
We use your CPNI to offer you additional services of the type you already purchase from us. We also may use your CPNI to offer you other products and services, packages, discounts and promotions from NCTC, such as High Speed…
What is CPNI?
Customer Proprietary Network Information (CPNI) is information that North Central Telephone obtains when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those…
Resolution of Disputes/Customer Complaints
Upon receiving a complaint from a customer at the NCTC Business Office, either by telephone, in writing or in person, NCTC will make a prompt and complete investigation and advise the complainant of its findings. A record of the complaint…
Cookies
A cookie is a small data string that is written on your computer hard drive by a web server. (A web server is the computer that hosts a website and responds to requests received from your computer). Cookies can play…
Information Provided to Us by Third Parties
When you purchase products or apply for service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions. NCTC obtains information from outside companies that collect consumer…
IV. Commercial Terms
Minimum Terms Your service order indicates whether you have agreed to a minimum service term for your service and, if so, the number of months in the term. YOU WILL BE SUBJECT TO AN EARLY TERMINATION FEE IF YOU CANCEL…
III. Network Management
NCTC utilizes a redundant network architecture that is designed to provide users with true broadband speeds and reliability even during times of peak demand. The network has been constructed to meet projected traffic demands and is fully scalable to allow…
II. System Performance
NCTC provides residential and commercial mass market customers with a choice of data plans to meet their needs. NCTC also provides enterprise level services that are custom tailored to a specific project and individually priced based on the needs and…
I. Acceptable Use Policy
General Policy. NCTC reserves the sole discretion to deny or restrict your service, or immediately to suspend or terminate your service, if the use of your service by you or anyone using it, in our sole discretion, violates the Service…
Transparency Statement
North Central does not block, throttle, or discriminate against, any lawful website or Internet application. North Central does not engage in Paid Prioritization nor does it prioritize its own, or its affiliates’, internet traffic over that of any other lawful…