Archives FAQs

FireTV enables the Bandwidth Saver Option after 20 minutes of a paused application. This will override the 60-minute Pause Live TV feature of the NCTC TV app. Roku enables the Bandwidth Saver Option after four hours of inactivity.

All streaming devices and set top boxes have a four-hour Inactivity Timeout value. After four hours of inactivity, a message will pop-up on the screen to ask the customer if they are still watching. If the customer does not respond…

To use Roku Device, a separate account will be required. Visit the ROKU website to sign up.

To use a FireTV, an Amazon account will be required. Visit the Amazon website in your web browser. Hover your cursor over Sign In, and click Start Here on the drop-down menu that appears.

For an optimum viewing experience, customers need to utilize the USB Power Adapter supplied with the OTT Devices vs the USB port on the TV. On most TVs the USB port is powered down when the TV is turned off.…

For customers that have a streaming device that is not performing well based on WiFi coverage, there are 2 options. 1) Calix GigaMesh to extend wireless coverage. 2) Utilize an Ethernet Adapter to convert OTT Device from wireless to wired.…

This feature only works on FireTV Click the “BACK” button to the Navigation Menu Scroll down and click on Settings Scroll down and click on “Non-Fullscreen playback” – Select “Detached Window”

Yes. See app choices below. Amazon Fire TV app Apple TV app Roku mobile app

Try these troubleshooting tips: Amazon FireTV Verify FireTV is running the latest software: Home > Settings > My FireTV > About > Check for Updates Check WiFi Signal: Home > Settings > Network > Click Play/Pause Button > Signal Strength…

At this time, that capability is not available.