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Amy Phelps
What is an Auto Attendant?
An Auto Attendant is a feature that can answer calls and play a pre-recorded greeting to callers. For example, an Auto Attendant could answer inbound calls with a greeting stating: “Thank you for calling ABC Corporation, if you know the…
What is maximum voicemail message length?
The maximum length of a voicemail message is 10 minutes.
Can my voicemails be sent to my email address?
Absolutely! Voicemail copy and voicemail forward are both options for your mailbox. When voicemail copy is enabled, voicemail messages remain in your mailbox and a copy is sent to your email address. When voicemail forwarding is enabled, voicemail messages are…
How do I check my voicemail?
When a new voicemail message is in your mailbox, the message waiting indicator on your phone will flash. Additionally, the icon on your screen will indicate the presence of new messages. To listen to your messages, press the message key…
Does cloudUC support any Poly desk phones that will work over WiFi?
Yes! Polycom VVX x50 series phones can be equipped with an optional Obi WiFi USB module to allow the phone to work wirelessly. Note that if the Obi WiFi module is used, the phone still requires power thus a PoE…
Does my Poly (Polycom) VVX support video calling?
Yes, if you have a VVX 500 or 600 along with an accompanying VVX USB video camera, you can make use of the video calling feature assuming the person you are calling also has the same setup. To enable, please…
Why does my Poly (Polycom) VVX show Off Hours Mode on the display?
This message does not have any impact on your call routing behavior. Poly (Polycom) phones have a power-saving mode to help conserve energy. This means that after a set idle time, the phone will power down until it needs to…
What speed of connection will I get from the PC port of my Poly phone?
The VVX series phones support a PC port for Ethernet connectivity to an additional Ethernet device. The Ethernet PC port varies by model. VVX 150 – 10/100 Mbps VVX 201 – 10/100 Mbps VVX 250 – 10/100/1000 Mbps VVX 301…
My phone is completely dead, no display and no lights on the display. What is wrong?
If the display on your phone is completely blank and has no lights on it, this is a good indication that it is not receiving power. Polycom phones can receive their power from a power supply or via the network…
My phone shows an X next to my first line key, What does this mean?
An X next to your line appearance indicates that your phone is no longer registered to your cloudUC service. If all other phones in your office are working properly, the first step is to try to reset your phone. Please…