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Amy Phelps
What are the account level features included with NCTC cloudUC?
Auto Attendant An automated attendant that answers calls and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable destinations (for example, 1 = Marketing,…
Can I change my extension number plan with cloudUC?
Absolutely, cloudUC supports custom extension numbering plans to suit most customer needs. There are some extension numbers that are reserved and cannot be used. 211: Community services and information 311: Municipal government services, non-emergency number 411: Directory assistance 511: Traffic…
My current phone system is equipped with paging, Does cloudUC support paging?
Yes! cloudUC supports paging through the Polycom phone speakers inherently and does not require any additional equipment or fees. Note that Polycom Paging requires IP multicast support on the customer’s network. If external loudspeaker paging is required, an additional Basic…
Is cloudUC secure?
The cloudUC Customer Administration Portal is protected by SSL security thus all interaction with the administration portal is 100% secure. By default, cloudUC does not employ SRTP or secure RTP, however, it can be enabled on a per-user basis. Enabling…
What models of IP phones does cloudUC support?
NCTC cloudUC supports phones from Poly (Polycom) and Panasonic as well as ATAs from Grandstream. Polycom Soundstation IP (legacy) Polycom VVX 100, 200, 300, 400, 500, and 600 Series (Including X01 series) Polycom VVX 150, 250, 350, and 450 Polycom…
What features can be accessed via a feature code?
Various features can be accessed either by using buttons on your telephone. Additionally, several features can be activated using a * code. Below is a list of * codes and the applicable feature associated with each. Code Function #8 Automatic…
I forgot my cloudUC CAP password, how do I reset it?
If you have forgotten your cloudUC password for access to the CAP and/or nCommand, you can initiate a password reset from the CAP login page. Go to the cloudUC portal, there is a link within the login area of the…
How do I log into the cloudUC Customer Administration Portal?
To log into the cloudUC CAP simply open a browser and navigate to the cloudUC portal. Note that in order to log into the cloudUC CAP you must have an active account. If you would like to see a demo…
Does cloudUC provide business continuity features?
Not only does cloudUC offer business continuity features, it is built in. In the event of a disaster or even a not so disastrous event, cloudUC ensures that you are in touch with your customers without downtime. Utilizing built in…
Why can’t I see presence information for all users?
Presence information is only available for users with a cloudUC Professional subscription. In other words, in order to view or have your presence information available or published, you must subscribe to a Professional level seat . For example if you…