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Amy Phelps
Is cloudUC complicated to install?
Installation of cloudUC service is extremely simple assuming that you already have appropriate LAN cabling, switching/routing and Internet service. NCTC will pre-configure and test your cloudUC service prior to installation making implementation hassle-free. In most cases, phones can be simply…
What firewall configuration is required for NCTC cloudUC?
If your firewall does not have restrictive outbound policies from your LAN, no special firewall configuration is typically necessary. Some firewalls, however, employ a feature known as a SIP ALG or SIP Application Layer Gateway. This is a feature that…
What type of Internet connection do I need for cloudUC?
A high-speed Internet connection is required for cloudUC. Though cloudUC voice does not use very much bandwidth, it does require a high-performing, low-latency Internet connection. Typically a cloudUC voice call will consume less than 200kbps of bandwidth per active call.…
Do I need any special equipment to use cloudUC?
Most installations do not need any special equipment to take advantage of cloudUC outside of what your office probably already has in place. All that is required is an adequate broadband Internet connection along with a properly designed and installed…
If I am on a call using nCommand, can I transfer that call to my desk phone?
You can seamlessly move an active call to or from nCommand very easily without ever even putting the caller on hold. To do so: To move an active call from nCommand to your desk phone While active on a call…
Will running nCommand run the battery down on my iPhone?
Running any application on a mobile device will consume valuable battery life. This applies to any mobile device, iPhone, Android, etc. If you intend to use nCommand extensively, please first ensure that your battery is healthy, and keep a charger…
What is the username and password for my nCommand login?
Your username and password for nCommand should have been provided to you by NCTC when your service was installed or activated. Your username is your 10 digit assigned account direct inward dial (DID) number @corpgblobal.net. For example, if your account…
Is nCommand available for my iPhone?
Yes, nCommand is supported on iPhone as well as many other devices, not just mobile devices. The nCommand application can be downloaded for Windows, MAC, iOS and Android devices. Visit the nCommand App website to download the latest version of…
Does the the nCommand app use my cell minutes?
The answer to this question depends on your configuration however if properly configured, nCommand does not use your cellular voice minutes, it does, however, use data. When nCommand communicates with cloudUC servers, it can use either cellular data or wifi…
How do I record my Auto Attendant Greetings?
Auto Attendant greetings are uploaded via the CAP. First however, you must have the recording created and saved in the proper format. There are a couple of ways to make a recording using various applications. The recording must be recorded…